Job brief
We are looking for a pleasant Church Receptionist to undertake all receptionist and clerical duties at the desk of our Church Office. You will be the “face” of the Church for all visitors and will be responsible for the first impression
we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to answer questions, address complaints and give out accurate information. You should be well-informed about the missions,
ministries, and activities of the Church. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Organize and maintain clearinghouse for volunteer needs and opportunities
- Assist with scheduling and reservations for church events
- Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written), bi-lingual in English and Spanish (preferred)
- Excellent knowledge of MS Office (especially Excel and Word); Community Church Builder (preferred)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
